Complaints & feedback

How to submit a complaint or feedback

• Contact us by phone, WhatsApp or email, or through the contact form choosing "Feedback or complaint".
• Include your name, mobile number, your Musaned request or contract number if any, and a short description.

How we handle it

• We log the complaint and confirm receipt.
• We review it with the relevant team and contact you to explain the action.
• We follow it up until it is resolved and inform you of the outcome.

Official channels

You can also file a complaint through the Musaned platform, or contact the Ministry of Human Resources and Social Development on 19911.